Return Policy
Postal return procedure
NB: For orders sent internationally, additional delivery costs can be added.
Contact us
Returns are accepted within 15 days of receipt of your order. In order to obtain a refund, the goods purchased from Sport and Chic must be intact, not to have been used, be in its initial packaging and accompanied by the original invoice. For hygiene and safety reasons, some products are not eligible for returns.
Do not forget to register your invoice number, the date of purchase as well as the reason for the return. Our customer service will contact you as soon as possible in order to follow up on your request.
Order error or defect
Your package has been carefully checked and packed before leaving Sport & Chic. If however there was an error in the preparation of your order, we will take care of the return. To have a return, contact us at info@sportchic.com. No return not authorized beforehand will be accepted.
Other reasons
If you are not satisfied with the color, size, or if the product simply does not suit you, Contact us at info@sportetchic.com to have a return. No return not authorized beforehand will be accepted. The costs connected to the return will be borne by the customer, except in the event of an error on our part. It is your responsibility to ensure the return in good condition for your item.
Free return procedure in store
You can make a return to our Vieux-Québec store. Just present yourself on site with your products to be returned and your original invoice.
Return time
For a return, you have 15 days from the reception of the package to send us the items (s). The item must be in new condition, that is to say not damaged, clean, without odors, animal hair, as well as with the original labels and packaging.
Transport
Additional return costs can be applied if the returned item is no longer in new condition. If an article is not withdrawable or unfit for resale, especially when used or washed, we reserve the right to refuse your return. The article will then be re -expressed and we will charge you transport costs of $ 25.
Reimbursement deadlines
In normal times, the treatment of reimbursement is done within 48 hours working on the reception of the package in our warehouses, and then appears on your account within 4 to 5 working days.
Responsibility
It is the customer's responsibility to take note of the return policy, as well as the deadlines prescribed above. The compliant and secure packaging of the item when returning is also the responsibility of the customer.
Non-reimburseable items
- Final sales: all products at 40% and more discounts
- Swimsuit and underwear.